We're sorry to see you go! For instructions on how to terminate your contract, see Canceling your Smartly.io subscription. I want to cancel my Smartly.io subscription At the bottom of Account Settings, click Remove ad account.In the top navigation bar, click Accounts.If you still wish to proceed in removing the ad account from Smartly.io: Step 2: choose Notesmartly app > Select Notesmartly icon in the interface, and click Run Analysis button to run a scan. How can I remove my ad account from Smartly.io?īefore removing your ad account, read through the section above and make sure you understand the consequences of removing an ad account from Smartly.io. Note that Mobile Measurement Partner events from the time that the account was removed until it was reconnected will be permanently lost even after the account is restored. We are able to restore the account up to 60 days after the removal. Instead, if you have accidentally removed an ad account, contact Smartly.io Support immediately. ⚠️ If you accidentally remove an ad account, do not reconnect the account yourself. Reconnecting the ad account will not restore the data. If your ads use Image Templates with Facebook catalogs, you need to select Replace Schedule option at least the first time to avoid showing outdated Image Templates, and instead convert your ads to use default catalog image.įor this reason, only company administrators are permitted to remove ad accounts from the tool. Note: Smartly.io will stop processing feeds in your Facebook catalogs (latest when the user authorisation for the catalog expires to ensure this, please remove the Smartly.io business integration from the catalog authoriser user Facebook profile), so please set up update schedule in Facebook Catalog Manager. When a Facebook ad account is removed from Smartly.io, all data related to Smartly.io is lost for that ad account.
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